Position ID: GTI-POS-0SUM-5624 Location: Minneapolis,MN - Position Title: Assistant On-site Manager Description: JOB SUMMARY: Represent Gordon Trucking, Inc. on site at General Mills corporate headquarters in Minneapolis, MN. Manage on site relationship in regards to day to day operations between GTI and General Mills. JOB DUTIES: *Liaison between GTI and internal personnel at General Mills. *Work with customer to meet carrier/facility compliance goals. *Coordinate efforts with other GTI/General Mills on-site personnel. *Troubleshoot for potential problems that may impact on-time service. *Enter, update, and investigate service failures. *Ensure optimum on-time delivery performance for all facilities served. *Initiate performance evaluations and improvement processes. *Provide tracking performance metrics when requested. *Act as point of contact to resolve freight payment issues. *Participate in resolution of claims. *Gather information regarding customers and our competition. *Work with customer to audit and improve processes and procedures. *Communicate service issues to Customer Service, Inventory Planners and Shipping Location personnel. *Enter call reports in "Shipper Tracking" when significant customer issues arise. *Offer solutions for freight rejected by primary carriers. *Respond to voicemail messages, Qualcomm messages, emails, and faxes quickly and efficiently. *Other duties assigned as business needs require JOB REQUIREMENTS/WORK AREA CONDITIONS: Educational/Experience: High school diploma. Minimum two years college preferred. Experience in transportation industry preferred. Typing, light ten-key, multiple phone line management and phone etiquette, PC experience, map reading, AS400, and Qualcomm. There will be customer technological requirements as well. Physical: Requires continuous sitting, monitor viewing and heavy keyboarding. Also requires heavy phone usage. May require light lifting and moderate walking between buildings; including stairs. Environmental: Office environment. May need to occasionally walk between buildings in an outdoor environment. COMPENSATION/BENEFITS: Gordon Trucking, Inc. provides an outstanding compensation/benefits package for their employees including medical, dental, and vision coverage, an incentive compensation plan, and a 401(k) retirement savings plan with Company match. Compensation for this position will be commensurate with the candidate’s education and experience.