Position ID: GTI-POS-0SUM-1661 Location: Halsey,OR - Position Title: On-site Customer Supervisor Description: Job Summary: Represent Gordon Trucking, Inc. on site at customer location in Halsey, OR. Manage all facets of the operations and customer service relationship between GTI and customer. ________________________________________________ Duties: -Liaison between GTI and internal personnel at customer site. -Work with customer to meet carrier/facility compliance goals. -Coordinate efforts of other GTI/ On-site personnel. -Ensure optimum driver/unit performance within Federal hours of service guidelines. -Enter orders, plan and dispatch drivers via computer with an AS400 platform using ICC software. -Tender/book all loads for partner carriers. -Confirm and update orders, customer codes, directions, detention and other accessorial charges. -Monitor driver activity in-transit to ensure on-time delivery. -Troubleshoot for potential problems that may impact on-time service. -Enter, update, and investigate service failures. -Research load and unload discrepancies. -Act is liaison between driver and other departments. -Monitor driver home time. -Initiate driver performance evaluations and improvement processes (escalate issues where appropriate) -Provide tracking performance metrics when requested. -Act as point of contact to resolve freight payment issues. -Participate in resolution of claims. -Gather information regarding customers and our competition. -Work with customer to audit and improve processes and procedures. -Communicate service issues to Customer Service, Inventory Planners and Shipping Location personnel. -Enter call reports in “Shipper Tracking” when significant customer issues arise. -Offer solutions for freight rejected by primary carriers. -Respond to voicemail messages, Qualcomm messages, emails, and faxes quickly and efficiently. -Other duties assigned as business needs require. ________________________________________ Job Requirements/Work Area Conditions: Educational/Experience: High school diploma. Minimum two years college preferred. Minimum 3 years experience in transportation industry preferred. Typing, light ten-key, multiple phone line management and phone etiquette, PC experience, map reading, AS400, and Qualcomm. There will be customer technological requirements as well. Physical: Requires continuous sitting, monitor viewing and heavy keyboarding. Also requires heavy phone usage. May require light lifting and moderate walking between buildings; including stairs. Environmental: Office environment. May need to occasionally walk between buildings in an outdoor environment.