Position ID: GTI-POS-0SUM-6550 Location: Indianapolis,IN - Directions Position Title: Customer Service Representative Description: The Customer Service Representative is the day-to-day customer contact within the Operations Department. They communicate with customers primarily by telephone and email. They work closely with the Regional Coordinator to assist in the management of a specific geographic area. Their main responsibilities include: customer service, customer communication, order entry, truck appointment scheduling, yield/profit management, customer retention, and gathering market intelligence. The Candidate: The ideal candidate will have demonstrated the following attributes in previous roles: leadership, initiative, problem analysis, planning, organization, and sound judgment. Experience in the transportation industry is helpful but not required. A degree from an accredited university or college is preferred but not required. Candidates should have an interest in logistics, transportation management, and customer service. The Compensation/Benefits: Gordon Trucking, Inc. provides a competitive compensation and benefits package which includes medical, dental, vision, and a 401(k) retirement plan with company match. Compensation for this position will depend on the candidate’s education and experience, with promotions based upon performance and not tenure.