Possible Career Paths

The Company - Founded in 1946, Gordon Trucking, Inc. (GTI) is one of the nation's leading providers of full truckload transportation and logistics services. As one of the largest truckload carriers in North America, GTI is known as a dependable supplier of premium transportation services. Driven by the beliefs that superior service and an unwavering customer focus ultimately yields significant returns, GTI continues to offer customers across the country high quality transportation options. GTI serves as a core carrier for many Fortune 500 companies in the paper products, beverage, retail, building products, food products and manufacturing industries, to name a few. With over 50 years of operational experience, GTI has developed a level of expertise that has attracted many of the leading shippers in the United States and Canada. GTI has been recognized as one of the Top 40 largest private companies in the state of Washington, and is now in its 3rd generation of Gordon family management. Gordon Trucking's average revenue growth per year exceeds 11%. Gordon Trucking is proud to be a privately held corporation. (top)

Regional Coordinator - The Regional Coordinator provides day-to-day leadership within the Operations department by managing a specific geographic territory and the customers and assets within that area. The main responsibilities for this position include: safety, asset optimization, customer service, short and long term strategy development, yield/profit management, and communication. (top)

Ops Trainee - The Operations Department is often considered the activity center at Gordon Trucking. When you walk onto the Operations floor, you hear the sound of business and you can feel the energy in the room. The Operations department is comprised of three distinct job functions, all of which work together to keep both drivers and freight moving to satisfy the needs of our customers while keeping safety as a number one priority. Our customer service representatives work with our regional coordinators to make sure that our customers’ needs are met. Our regional coordinators work with driver managers to make sure that our drivers and equipment are productive. Our driver managers work to communicate any issues with a load to the customer service rep. The entire Operations staff works as a team to make sure the job gets done. For a little more insight into what Operations Management Trainees are doing, keep reading below. (top)

Customer Service Representative - The Customer Service Representative is the day-to-day customer contact within the Operations Department. They communicate with customers primarily by telephone and email. They work closely with the Regional Coordinator to assist in the management of a specific geographic area. Their main responsibilities include: customer service, customer communication, order entry, yield/profit management, customer retention, and gathering market intelligence. (top)

OTR Specialist - The OTR Specialist is responsible for all truck and trailer repairs done over-the-road. They work closely with drivers, operations personnel, and vendors. Their goal is to get the truck or trailer repaired and operating safely as quickly as possible while maintaining cost control. The job requires a strong mechanical aptitude. (top)

Customer Engineer - The Customer Engineer is a relatively new position that expands the efforts of a transitional marketing department. The Customer Engineer works closely with the Sales person, Regional Coordinator, and Customer Service Representative to form a cross-functional working pod. Customer Engineering duties include determining the optimal book of business to meet the company's financial goals, locating customers that meet the profile, managing the securement of new business, guiding the utilization of GTI assets on a macro basis, and maintaining the clear flow of information between the customer and GTI. Customer Engineers also manage consulting projects, dedicated services, and continuous improvement process efforts. (top)

Information Services - GTI's Information Services Department is responsible for all the technical support for computer systems and the telephone systems. The IS Department at GTI has several positions such as PC Support/Help Desk, EDI Coordinator, Programmer Analyst, Network Administrator, RPG Programmer/Analyst, Lotus Notes Administrator and IT Manager. (top)

Accounting Functions - The Accounting Department at GTI includes positions in Accounts Payable, Accounts Receivable, and the Payroll Department. (top)

Driver Services Functions - The Driver Services Department at GTI includes positions in driver recruiting, licensing, compliance, safety and workers compensation issues & training. (top)

Human Resources - The Human Resource Department at GTI includes all corporate Human Resource recruiting and training functions as well as corporate communications. (top)

Regional Sales - Internal and external regional sales functions relating to GTI customers. (top)

Maintenance Positions - The maintenance department at GTI includes positions in parts, data entry, management, trailer repair, tractor repair, wreck repair, and field service work. (top)